Privacy Policy
We take your privacy seriously and we follow the procedures set out in this policy when using your information.
By using this Website to give us your information you accept the terms of and consent to us using your information in accordance with this policy.
Information Collected
For the purpose of the https://www.gov.uk/government/collections/data-protection-act-2018 the data controller is The Flower House, Shipston on Stour. Our contact details are set out at the end of this document. We will use the information we collect about you lawfully and to process your order and to provide you with the best possible service.
If you use the Services or if you contact us with an enquiry. We will collect personal information such as your name, contact details, phone number, e-mail address and address and only use them to respond to your enquiry.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.
Use of Information
The information you provide will be held on a database in the UK and may be accessed by our staff and by those who provide support services to us. We may also share it with third parties such as banking / merchant services and third-party suppliers where necessary to provide services to you. We use third party suppliers to provide some of our products and your order contact details (but not your credit / debit card or financial details) shall be passed to those relevant third-party suppliers for the purpose of delivery of your order.
Where you permit it we may also use your personal information and may allow selected third parties to provide you with information about goods and services which may be of interest to you. Where you have agreed that we may pass your information on to third parties by clicking on the option boxes when ordering your products through the website, we or they may contact you about these by e-mail, mail, telephone or other means. We will not share your information with any third party for marketing purposes without your consent.
We may pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete, however we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Use of Cookies
Unless you have indicated your objection when disclosing your information to us, our system will issue cookies to your computer when you log on to the Website. Cookies are small amounts of information regarding your browsing habits which we store on your computer. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you may be able to modify your browser settings to decline all cookies, or to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder the performance of the website. For specific details about how to configure your browser you should refer to its supplier or manufacturer.
Security
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, transmission of information via the internet is not completely secure. We will use reasonable endeavours to protect your personal data but we cannot guarantee the security of it.
We will retain your information for a reasonable period or as long as the law requires. We will only disclose your personal data in the event that we sell any or all of our business or assets, if we are acquired by a third party or where we are required or permitted to by law.
You are entitled to receive a copy of your personal data by contacting us.
We may amend this Privacy Policy at any time. If we make any substantial changes in the way we use your Personal Information we will notify you by posting them on the Website.
The Flower House – 3 Market Place, Shipston on Stour, Warwickshire, CV36 4AY - Tel: 01608 544336
All comments, queries and requests relating to our use of your information are welcomed. emailed to us.
Terms and Conditions
This page details our customer terms and conditions for
The Flower House
3 Market Place, Shipston on Stour, Warwickshire, CV36 4AY
Registered Company number 12816314 VAT number GB392845654
Products
1.1 All products on this website (which may vary) are available in The Flower House
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require
further information before submitting an order please contact us using the contact details
set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we
reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you
at all, we shall notify you as soon as is reasonably possible and shall reimburse your
payment in full and in any event no later than 30 days after the intended delivery date.
Within our alcoholic gift range:
1.6.1 We reserve the right to replace brands shown to equal value and quality.
1.6.2 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any
person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under
sections 32 and 33 of the intoxicating Liquor Act 1988 (Ireland) for any person under 18 to
buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern
Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
Prices
2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
2.2 Prices include VAT.
Order / Payments
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
3.4 Privacy Policy, you can view our Privacy Policy online.
3.5 Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
3.6 Orders that are cancelled online or via the phone are subject to a cancellation fee.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
Delivery
4.1 Our delivery service is listed on our website.
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public
Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address
you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s). 4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which is not included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery
requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
4.11 All our orders are delivered ONCE
Flowers to Collect
5.1 Our 'Flowers to Collect' service enables to you to collect flowers from our shop after ordering them via our website. You will be able to collect your flowers from the shop an hour after placing your order. The hour starts from the time when your order has been accepted and you have received your second e-mail to confirm that payment for your order has been processed. (see above). Please print the second e-mail detailing your payment confirmation and bring it with you when collecting your order from the shop.
5.2 When placing the order for collection the customer is required to bring with the debit/credit card that was used to pay for the order for verification purposes.
5.3 You will be required to present your debit/ credit card for verification.
Cancellation
6.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.
6.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.
6.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Customer Services
7.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
The Flower House, 3 Market Place, Shipston on Stour, Warwickshire CV36 4AY.
Telephone 01608 544336, Email sales@theflowerhouseshipston.co.uk
7.2 Because of the perishable nature of Products and to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
Disclaimer
8.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
8.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products. (c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of
contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights
in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
General
9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
9.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these
Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 9.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
9.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
9.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations,
arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
9.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree
to submit to the exclusive jurisdiction of the English courts.
Refund Policy
10.1 Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.
10.2 If a payment has been made in error, please contact
The Flower House, 3 Market Place, Shipston on Stour, Warwickshire CV36 4AY.
Telephone 01608 544336, Email sales@theflowerhouseshipston.co.uk
10.3 Refunds are made at the manager's discretion.